Your Questions Answered
Find answers to all your questions about Smokr’s products, ordering, shipping, and more in our comprehensive FAQ section.
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Are the Smokr BBQ tools safe for all grill types?
Yes, our BBQ tools are designed to be compatible with all types of grills, including gas, charcoal, and electric grills. They are also perfect for outdoor use, making them versatile additions to your grilling toolkit.
What materials are the Smokr BBQ tools made from?
Our Smokr BBQ tools are crafted from high-quality materials such as durable stainless steel for longevity, heat-resistant silicone for easy basting, and eco-friendly bamboo for comfortable handles.
How do I clean the Rolling BBQ Basket?
The Rolling BBQ Basket is easy to clean. Simply place it in warm soapy water and scrub it with the cleaning brush, or put it in the dishwasher for a hassle-free cleanup.
Are the Smokr BBQ tools safe for all grill types?
Yes, our BBQ tools are designed to be compatible with all types of grills, including gas, charcoal, and electric grills. They are also perfect for outdoor use, making them versatile additions to your grilling toolkit.
Can the Silicone Brush withstand high temperatures?
Yes, our Silicone Brush is made from heat-resistant silicone bristles that can withstand high grilling temperatures, ensuring safety and durability while applying sauces and marinades.
How long does it take for my order to arrive?
Standard shipping across the U.S. typically takes 3-7 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method during checkout to receive your order faster.
Can I track my order after it has been shipped?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package online.
How do I initiate a return?
To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with instructions on how to return your item.
Who is responsible for the return shipping costs?
Customers are responsible for return shipping costs unless the item received is defective or incorrect. In such cases, we will provide a prepaid return shipping label.
When will I receive my refund after returning an item?
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.