Refund policy
At Smokr, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:
- Return Window: We accept returns within 30 days of purchase for items that are in their original condition and packaging. Please ensure the item is unused, undamaged, and in the same condition that you received it.
- Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. If you received a defective or incorrect item, please contact our customer support team, and we will provide a prepaid return shipping label.
- Refund Process: Once your return is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
If you have any questions or need assistance with your return, please contact our customer support team, and we will be happy to help.